Privacy policy

This is the Privacy Policy for Betterburnt, accessible at www.betterburnt.com.au (the “Website”)

These terms and conditions of the Policy (the “Policy”) of Betterburnt, expressly declare and outline the rules and regulations upon which the Betterburnt's Website handles your privacy/data collected from you. The Policy is a conditions precedent for the use of the Website. By accessing/using/recommending/signing up/referring to someone/opening a link to the Website, we assume you accept the terms and conditions of Policy, and you declare that you expressly accept the terms and conditions of the Policy without any force and coercion. You are hereby warned and made clear that without any kind of ambiguity that if you do not accept these terms and conditions of Policy you may not proceed further. You are also being made aware that if you sign up/move forward/access/recommend to someone without accepting the terms and conditions, you shall keep Betterburnt, Website, its owners/affiliates/employees and all person affiliated with Website, harmless and you waive off all your rights to sue the Website its owners and all affiliates. Do not continue to use Betterburnt if you do not agree to take all of the terms and conditions of the Policy stated on this page.

Definitions

  • Service means the services provided through this website.
  • Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
  • Cookies are small files stored on your device (computer or mobile device).
  • Data Controller means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
  • Data Subject is any living individual who is the subject of Personal Data.
  • The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

1.        We respect your privacy

  • Betterburnt respects your right to privacy and is committed to safeguarding the privacy of our customers and Website users. We adhere to the Australian Privacy Principles established by the Privacy Act 1988 (Cth), and laws that protects privacy of people of all over the Australia. This Policy sets out how we collect and treat your personal

2.       Collection of personal information

  • Betterburnt will, receive and store personal information you enter onto our Website, provide to us directly or give to us in other We only collect the following information.
  1. Customer Name
  2. Phone Number
  3. Delivery Address
  4. Recipient Name (if different from the customer placing order)
  5. Recipient Phone Number
  • Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you for the purposes of sending your delivery item (“Personal Data”).

3.       Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

4.       Use of Data

Website uses the collected data for various purposes:

  1. To provide you the opportunity to place an order an buy.
  2. to provide and maintain our Website/services;
  3. to notify you about changes to our Website/service;
  4. to allow you to participate in interactive features of our Website when you choose to do so;
  5. to provide customer support;
  6. to gather analysis or valuable information so that we can improve our Website/Service;
  7. to monitor the usage of our Website/Service;
  8. to detect, prevent and address technical issues;
  9. to fulfil any other purpose for which you provide it;
  10. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  11. in any other way we may describe when you provide the information;
  12. for any other purpose with your consent.

5.       Disclosure of your personal information

Website may disclose your personal information to any of our employees, officers, insurers, professional advisers, delivery man, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

Website may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, and subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

Information that Website collect may from time to time be stored, processed in or transferred between parties located in various countries.

If there is a change of control in Website business or a sale or transfer of business assets, Website reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. Website would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6.      Security of your personal information

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Policy.

7.     Right under Privacy Act Australia:

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at hello@betterburnt.com.au.

In certain circumstances, you have the following data protection rights:

  1. the right to access, update or to delete the information we have on you;
  2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
  3. the right to object. You have the right to object to our processing of your Personal Data;
  4. the right of restriction. You have the right to request that we restrict the processing of your personal information;
  5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
  6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

8.    Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

9.    Your Op out and other right

You can stop all collection of information by the Website easily, you can also request to opt-out via email, at hello@betterburnt.com.au

10.    Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

11.    Children's Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

12.    Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to hello@betterburnt.com.au

We take complaints very seriously and will respond shortly after receiving written notice of your complaint. We shall do our best to solve any issue with due care and diligence.

13.    Cookies

We may from time to time use cookies on our Website. Cookies are very small files which a website uses to identify you when you come back to the application and to store details about your use of the application. Cookies are not malicious programs that access or damage your computer, tablet or smartphone. Most devices automatically accept cookies but you can choose to reject cookies by changing your devise settings. However, this may prevent you from taking full advantage of our Website. A separate policy has been drafted for addressing you the scenario of the use of the cookies and you can see our Cookie policy.

14.    Contact us

If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us by sending an email to hello@betterburnt.com.au. Your indication at the subject header would assist us in attending to your email speedily by passing it on to the relevant staff in our organization. For example, you could insert the subject header as "Accessing Personal Data".